Of course, if you don't currently have a support contract for your Robelle software you should still feel free to ask us about direct Robelle support.
Email any time:
Or Submit your question online
During business hours:
Frequently Asked QuestionsAnswers for New Users
DocumentationInstallation instructions and change notice
Our Library of publications, papers and tutorials.
What's Up DOCumentation archive
Internet ResourcesRobelle's FTP archive
HP 3000 related Internet resources
HP-UX related Internet resources
New Features in SoftwareWe are constantly improving the Robelle products to make them more useful to our customers. There is information on our web site about the current production release of each product, the current pre-release that users are testing, and the internal test version that we are working on.
To review the most recent work on each product, visit the What's New Page.
Technical ArticlesThe many technical articles we have published over the years are archived on our site. Below are a sampling of them:
Oracle Migration with OpenTurbo
All about line numbers!
Qedit for Windows
Default Color Schemes
Independent MPE Support
Enhance Your Skills
Robelle White Papers
Transform IMAGE Data
Direct Robelle SupportIf your Robelle support has expired or you acquired Suprtool/Qedit through a Var such as Ecometry or Fiserv, you may want to deal directly with Robelle technical support. We welcome such inquiries and would be glad to answer all your questions.
If you do not receive a reply within one business day, perhaps you spelled your email address wrong. Try calling Robelle at 1-888-ROBELLE.
Top issuesThe Top Ten Tech Support Questions!
Daily IssuesDaily Support Issues for 2017
The Robelle NewsletterAs part of Robelle's customer support, we regularly publish news and tips on our home page. The news items that fall off the home page after 3 days can be found here. Whenever there is enough news, we gather it into a "What's Up DOCumentation" newsletter and notify you about it. The current issue and the complete archive are here.
"Been reading the newsletter since 1988 and it has provided many good tips that have saved me time and effort and increased my HP 3000 knowledge. Robelle's support and service are consistently among the best in the business."
Please note that version numbers are the minimum version number. You may use any later version number as well.
Support/Licensing PoliciesQuestions and Answers: What does Support cover? How do I check whether my Robelle products have support? ...
Upgrade or Replace Servers
Qedit NewsQedit version 5.6 is now the production version, this includes MPE version, HP-UX and a new Qedit for Windows client.
More Qedit Links:
Send Us Your Support Question!
If you do not receive a reply within one business day, perhaps you spelled your email address wrong. Try calling Robelle tech support at 1.289.480.1060.
Uninstalling"I just installed the latest version of my Robelle software and something serious is failing that used to work. What should I do?"
First, complete the Problem Report Form. Then, if the problem is serious enough, you may wish to backout the new version.
For Suprtool on MPE, stream Previous.suprjob.robelle
Our Support PartnerSince fall 2001, Robelle has been phasing in Allegro Consultants of San Jose, California (www.allegro.com) as a technical support resource for our customers. We are very pleased with the results. Now they are handling all the initial support contacts, with our in-house programming team which is as always still available as backup for difficult and perplexing issues.
Allegro has the strongest team of technical expertise in the HP 3000 area, plus years of experience in HP-UX as well. This is the reason we selected them to assist us. With the prospect of declining volume in the future, it made sense to outsource the first line of support to a firm that already has an MPE/HP-UX staff in place, already knows our products from using them, and already provides tech support for other firms. By sharing these great people, we can ensure economical and knowledgeable support for our customers for years ahead.