"I also use Suprtool to locate data on the fly - for example, when users request data that they cannot get using their regular reports/screens ... This makes the user very happy and also makes me a hero for just a moment!"
Michael J Adrian, Mt. Diablo Unified School District

... More quotes from our customers

we support the 3000 Newswire blog

 
 


Recent News and Tips

Control Where Temp Sort Space is Allocated

Occasionally we get calls and e-mails asking about sort scratch space on HP-UX and where Suprtool puts its Sort Scratch space. This is usally due to some job failing due to an out of disc spaces on a particular volume.

By default, Suprtool typically puts the temporary space it needs on /var/tmp. If this volume runs out of space when sorting data you may receive an error similar to this:

Error:  Failure in ROBSORT'INPUT routine
ROBSORT'INPUT Error 12
Unable to write to the RSORTSCR file (length = 27657)
No space left on device


Error:  ROBSORT'END Failed
ROBSORT'END Error 19
File system error
Error 0
You can control what directory/volumeset that Suprtool puts its temp sort scratch files by setting the TMPDIR variable prior to running Suprtool.
export TMPDIR=/home/bigsortspace
The above will cause Suprtool to create Suprtool temp file in the directory space /home/bigsortspace.

6/30/2008

Upcoming Holidays

Sales & Admin and R & D offices will be closed Tuesday, July 1, 2008 for Canada Day holiday. The Support office will be open the regular hours on that day. Robelle will be closed Friday, July 4 for the US holiday. This includes Suppport, Sales & Admin and Research and Development.

6/27/2008

Suprtool 5.1 Manuals

In preparation for the Suprtool 5.1 release, I have been editing The Suprtool 5.1 manual set. Part of this is attempting to improve the generation of the PDF and trying to sort out .chm (HTMLHelp files). CHM or HTMLHelp files have had a number of issues with the rendering of the information in the files with various versions of XP, IE and Vista.

Complicating this is the software we use to build the .chm files has been failing us and has not rendered some of the HTML properly.

I've investigated other packages and file formats and decided upon simply using .pdf files and .html files.

I have generated both formats for Suprtool for MPE and Suprtool for HP-UX manuals. Please take a look at the manuals and send any feedback to neil@robelle.com. The manuals can be viewed at: Suprtool for HP-UX/AMXW
Suprtool for HP-UX (HTML)
Suprtool for HP-UX (PDF)

Suprtool for MPE
Suprtool for MPE (HTML)
Suprtool for MPE (PDF)

6/09/2008

Upcoming Holidays

Sales & Admin office will be closed Monday May19th for Canadian holiday. The Support office will be open the regular hours on Monday May 19th, however, Support will be closed Monday May 26th for US Memorial Day.

5/15/2008

Kubler Consulting Announces Suprtool/Qedit Training Opportunity!!!

What box does SUPRTOOL fit into? Report Writer? Query replacement? or more... Dates May 26th- 28th, 2008 (SIGNUP NOW)!!!

Kubler Consulting, Inc. announces the offering of a SUPRTOOL/QEDIT course offered in Tampa, Florida. Why SUPRTOOL?

Listen to what some folks are saying

"lots of things that would have been in the "we can΄t do that column" are now in the "Yes we can column because of SUPRTOOL!".

Scott B, Summit

Responding to what SUPRTOOL can do, "We could have never done that with what we have now!!"

Brian R, Summit-Fiserv

"I spoke with Bruce A of Summit recently and helped him with a project he was doing using SUPRTOOL. Bruce writes specifications for the programs developed by Summit. He is very impressed with what SUPRTOOL can do. Bruce said that he was able to do in one 8-hour day what he is sure would have taken 4 to 8 weeks for a developer to create!!!! SUPRTOOL puts into your hands some very powerful capabilities!!"

Jeff Kubler, Kubler Consulting, Inc.

The dates are May 26th - 28th, 2008.

For further info send email to jeff@kublerconsulting.com or call 541-745-7457. Check www.kublerconsulting.com for other services and training!

5/12/2008

Robelle Holiday Schedule

Robelle Sales and Admin and Research and Development offices will be closed on Good Friday, Friday March 21, 2008. Support will be available on Good Friday. Both Sales/Admin and R and D return and are open on Monday, March 24, 2008.

3/20/2008

Remove Trailing Spaces (HP-UX)

Here is a way to remove trailing spaces using pr on HP-UX.

pr -t INFILE >INFILE.spaces
Removing Trailing Spaces.

3/11/2008

Comparing Two Groups of Files

I have a need to compare all the files in two Groups of MPE files.

Two Groups of Files Comparison

3/07/2008

Suprtool 5.0.13 Pre-Release

Suprtool 5.0.13 has just been released.

What's New in Suprtool?

3/06/2008

How Do I create Random characters on HP-UX

I never knew that their was a $RANDOM variable.

Generate Three Random Characters?

3/06/2008

How Do I Fix Floating Exception Abort

Follow the link in order to solve the problem of Floating Exception core in Suprtool for HP-UX.

Handle Floating Exception?

3/04/2008

How Do I Import Data

We have started a new column called How Do I? The first article is a question we've been asked lately and that is How Do I Import Data using Suprtool?

Import Data Using Suprtool?

3/03/2008

Presidents/Family Day

Robelle will be closed February 18th, 2008. Support is available, but for emergencies only.

2/15/2008

Support on Martin Luther King Day

There will be e-mail support on MLK day, however, phone in support will not be available. E-mail support will be from 8am EST until 4pm EST and resume again from 6pm EST until 9pm.

1/21/2008

Bonus products in .TXT form

We have older bonus product manuals that have not been converted to pdf, however with migrations going on, some people need to know what these older applications and libraries do, so we have posted the files in ".TXT" format in our library.

Bonus Products in .TXT format

12/21/2007

Robelle Support Holiday Hours

Monday Dec 24th – E-mail support
Tuesday Dec 25th – closed
Wednesday Dec 26th – E-mail Support
Thursday Dec 27th – Phone and E-mail
Friday Dec 28th – Phone and E-mail
Monday Dec 31st – Phone and E-mail
Tuesday Jan 1st – closed
Wednesday Jan 2nd – Phone and E-mail

12/18/2007

Archived News and Tips...

Tell Us What You Think


 

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